Churning the tides of care: when nurse turnover makes waves in patient access to primary care

Team-based primary care (PC) enhances the quality of and access to health care. The Veterans Health Administration (VHA) implements team-based care through Patient Aligned Care Teams (PACTs), consisting of four core members: a primary care provider, registered nurse (RN) care manager, licensed vocational nurse, and scheduling clerk. RNs play a central role: they coordinate patient care, manage operational needs, and serve as a patient point of contact. Currently, it is not known how varying levels of RN staffing on primary care teams impact patient outcomes.

Type

Journal article

Citation

Arredondo, K., Hughes, A. M., Lester, H. F., Pham, T. N. D., Petersen, L. A., Woodard, L., SoRelle, R., Jiang, C. (Rebecca), Oswald, F. L., Murphy, D. R., Touchett, H. N., Hamer, J., & Hysong, S. J. (2024). Churning the tides of care: When nurse turnover makes waves in patient access to primary care. BMC Nursing, 23(1), 739. https://doi.org/10.1186/s12912-024-02389-8

Published Version

https://doi.org/10.1186/s12912-024-02389-8

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