How do aggression source, employee characteristics and organisational response impact the relationship between workplace aggression and work and health outcomes in healthcare employees? A cross-sectional analysis of the National Health Service staff survey in England

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dc.citation.articleNumbere035957en_US
dc.citation.journalTitleBMJ Openen_US
dc.citation.volumeNumber10en_US
dc.contributor.authorCheng, Shannonen_US
dc.contributor.authorDawson, Jeremyen_US
dc.contributor.authorThamby, Julieen_US
dc.contributor.authorLiaw, Winston R.en_US
dc.contributor.authorKing, Eden B.en_US
dc.date.accessioned2020-11-03T19:41:52Zen_US
dc.date.available2020-11-03T19:41:52Zen_US
dc.date.issued2020en_US
dc.description.abstractOrganisational response was found to buffer the negative effects of aggression from patients for turnover intentions and the negative effects of aggression from patients and colleagues for employee health. The results also demonstrated that nurses/midwives, women and Black employees are more likely to experience aggression; however, no clear patterns emerged on how aggression differentially impacts employees of different races, genders and occupations with respect to the outcome variables. Conclusions: Although aggression from patients and colleagues both have negative effects on healthcare employees’ turnover intentions, health and work engagement, these negative effects are worse when it is aggression from colleagues. Having an effective organisational response can help ameliorate the negative effects of aggression on employees’ health; however, it may not always buffer negative effects on turnover intentions and work engagement. Future research should examine other approaches, as well as how organisational responses and resources may need to differ based on aggression source.en_US
dc.description.sponsorshipFondren Library Open Access Author Funden_US
dc.identifier.citationCheng, Shannon, Dawson, Jeremy, Thamby, Julie, et al.. "How do aggression source, employee characteristics and organisational response impact the relationship between workplace aggression and work and health outcomes in healthcare employees? A cross-sectional analysis of the National Health Service staff survey in England." <i>BMJ Open,</i> 10, (2020) BMJ Publishing Group Ltd.: https://doi.org/10.1136/bmjopen-2019-035957.en_US
dc.identifier.doihttps://doi.org/10.1136/bmjopen-2019-035957en_US
dc.identifier.urihttps://hdl.handle.net/1911/109481en_US
dc.language.isoengen_US
dc.publisherBMJ Publishing Group Ltd.en_US
dc.rightsThis is an open access article distributed in accordance with the Creative Commons Attribution Non Commercial (CC BY-NC 4.0) license, which permits others to distribute, remix, adapt, build upon this work non-commercially, and license their derivative works on different terms, provided the original work is properly cited, appropriate credit is given, any changes made indicated, and the use is non-commercial.en_US
dc.rights.urihttps://creativecommons.org/licenses/by-nc/4.0/en_US
dc.titleHow do aggression source, employee characteristics and organisational response impact the relationship between workplace aggression and work and health outcomes in healthcare employees? A cross-sectional analysis of the National Health Service staff survey in Englanden_US
dc.typeJournal articleen_US
dc.type.dcmiTexten_US
dc.type.publicationpublisher versionen_US
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