How do aggression source, employee characteristics and organisational response impact the relationship between workplace aggression and work and health outcomes in healthcare employees? A cross-sectional analysis of the National Health Service staff survey in England

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dc.citation.articleNumbere035957
dc.citation.journalTitleBMJ Open
dc.citation.volumeNumber10
dc.contributor.authorCheng, Shannon
dc.contributor.authorDawson, Jeremy
dc.contributor.authorThamby, Julie
dc.contributor.authorLiaw, Winston R.
dc.contributor.authorKing, Eden B.
dc.date.accessioned2020-11-03T19:41:52Z
dc.date.available2020-11-03T19:41:52Z
dc.date.issued2020
dc.description.abstractOrganisational response was found to buffer the negative effects of aggression from patients for turnover intentions and the negative effects of aggression from patients and colleagues for employee health. The results also demonstrated that nurses/midwives, women and Black employees are more likely to experience aggression; however, no clear patterns emerged on how aggression differentially impacts employees of different races, genders and occupations with respect to the outcome variables. Conclusions: Although aggression from patients and colleagues both have negative effects on healthcare employees’ turnover intentions, health and work engagement, these negative effects are worse when it is aggression from colleagues. Having an effective organisational response can help ameliorate the negative effects of aggression on employees’ health; however, it may not always buffer negative effects on turnover intentions and work engagement. Future research should examine other approaches, as well as how organisational responses and resources may need to differ based on aggression source.
dc.description.sponsorshipFondren Library Open Access Author Fund
dc.identifier.citationCheng, Shannon, Dawson, Jeremy, Thamby, Julie, et al.. "How do aggression source, employee characteristics and organisational response impact the relationship between workplace aggression and work and health outcomes in healthcare employees? A cross-sectional analysis of the National Health Service staff survey in England." <i>BMJ Open,</i> 10, (2020) BMJ Publishing Group Ltd.: https://doi.org/10.1136/bmjopen-2019-035957.
dc.identifier.doihttps://doi.org/10.1136/bmjopen-2019-035957
dc.identifier.urihttps://hdl.handle.net/1911/109481
dc.language.isoeng
dc.publisherBMJ Publishing Group Ltd.
dc.rightsThis is an open access article distributed in accordance with the Creative Commons Attribution Non Commercial (CC BY-NC 4.0) license, which permits others to distribute, remix, adapt, build upon this work non-commercially, and license their derivative works on different terms, provided the original work is properly cited, appropriate credit is given, any changes made indicated, and the use is non-commercial.
dc.rights.urihttps://creativecommons.org/licenses/by-nc/4.0/
dc.titleHow do aggression source, employee characteristics and organisational response impact the relationship between workplace aggression and work and health outcomes in healthcare employees? A cross-sectional analysis of the National Health Service staff survey in England
dc.typeJournal article
dc.type.dcmiText
dc.type.publicationpublisher version
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