Vote-by-Phone: An Investigation of a Usable and Accessible IVR Voting System

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dc.citation.issueNumber2en_US
dc.citation.journalTitleJournal of Accessibility and Design for Allen_US
dc.citation.volumeNumber6en_US
dc.contributor.authorHolmes, Danaeen_US
dc.contributor.authorKortum, Philipen_US
dc.date.accessioned2017-05-22T21:48:43Zen_US
dc.date.available2017-05-22T21:48:43Zen_US
dc.date.issued2016en_US
dc.description.abstractOne of the main goals of the Help America Vote Act (HAVA) was to ensure that voters with disabilities could vote privately and independently. However, the current state of most voting methods does not allow for private and independent voting for everyone. In response to this issue, we tested a remote IVR voting system developed by Author 1 and Author 2 (2013), with an added audio speed adjustment feature and synthetic voice to increase usability and accessibility, especially for visually impaired voters (Pinter, 2011). The focus of this research was to examine the viability and usability of the IVR voting system as an accessible voting platform for visually impaired voters. The system was tested by users with and without visual impairments, and usability was measured using the three ISO 9241-11 usability metrics (ISO 9241-11, 1998) of efficiency (time to complete a ballot), effectiveness (accuracy), and satisfaction (subjective usability). Results indicate that the IVR voting system could be a viable voting alternative to other established voting methods, with similar performance among sighted and visually impaired users.ﾠen_US
dc.identifier.citationHolmes, Danae and Kortum, Philip. "Vote-by-Phone: An Investigation of a Usable and Accessible IVR Voting System." <i>Journal of Accessibility and Design for All,</i> 6, no. 2 (2016) Journal of Accessibility and Design for All: http://dx.doi.org/10.17411/jacces.v6i2.115.en_US
dc.identifier.doihttp://dx.doi.org/10.17411/jacces.v6i2.115en_US
dc.identifier.urihttps://hdl.handle.net/1911/94352en_US
dc.language.isoengen_US
dc.publisherJournal of Accessibility and Design for Allen_US
dc.rightsThis work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.en_US
dc.rights.urihttps://creativecommons.org/licenses/by-nc/4.0/en_US
dc.subject.keywordvotingen_US
dc.subject.keywordaccessibleen_US
dc.subject.keywordusabilityen_US
dc.subject.keywordIVRen_US
dc.subject.keyworduniversal designen_US
dc.titleVote-by-Phone: An Investigation of a Usable and Accessible IVR Voting Systemen_US
dc.typeJournal articleen_US
dc.type.dcmiTexten_US
dc.type.publicationpublisher versionen_US
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