Review of "Customer Service.Gov: Technology Tools and Customer Service Principles for Innovative and Entrepreneurial Government"

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Customer Service.gov review_spiro.pdf (190.73 KB)
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2014-07
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Elsevier
Abstract

Review of: Customer Service.Gov: Technology Tools and Customer Service Principles for Innovative and Entrepreneurial Government. Bruce McClendon, Mac Birch, and Ray Quay. Folsom, CA: Citygate Press, 2013. 526 pp. $21.98 (paper), ISBN 978-0615808178

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Book review
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Spiro, Linda. "Review of "Customer Service.Gov: Technology Tools and Customer Service Principles for Innovative and Entrepreneurial Government"." Government Information Quarterly, 31, no. 3 (2014) Elsevier: 499. http://dx.doi.org/10.1016/j.giq.2014.03.001.

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http://dx.doi.org/10.1016/j.giq.2014.03.001
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https://hdl.handle.net/1911/77218
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