Subscription agents provide a variety of intermediary services and products for libraries. Some of their functions include publication sourcing, order and invoice consolidation, providing publisher information, statistics and analysis, and software. In addition, they often work as change agents to the publishing landscape. The following article provides an overview of these many services from the perspective of a select group of subscription agents, librarians, and library staff. Subjects discussed include industry challenges, customer service, and the future relationship between subscription agents and libraries.