The impact of voice characteristics on user response in an interactive voice response system
| dc.contributor.advisor | Kortum, Philip | en_US |
| dc.creator | Evans, Rochelle E. | en_US |
| dc.date.accessioned | 2011-07-25T01:38:14Z | en_US |
| dc.date.available | 2011-07-25T01:38:14Z | en_US |
| dc.date.issued | 2009 | en_US |
| dc.description.abstract | System voice within interactive voice response systems (IVRs) was investigated. Specifically, users were randomly assigned a system voice personality (upbeat, professional, and sympathetic) and voice gender (male and female) when completing a health survey over IVR. Disclosure rates were not affected by the type of voice heard, nor did they differ by user gender. Additionally, disclosure was higher on the IVR version of the health survey than on a web-based version, further recognizing the privacy offered by IVRs. | en_US |
| dc.format.mimetype | application/pdf | en_US |
| dc.identifier.callno | THESIS PSYCH. 2009 EVANS | en_US |
| dc.identifier.citation | Evans, Rochelle E.. "The impact of voice characteristics on user response in an interactive voice response system." (2009) Master’s Thesis, Rice University. <a href="https://hdl.handle.net/1911/61809">https://hdl.handle.net/1911/61809</a>. | en_US |
| dc.identifier.uri | https://hdl.handle.net/1911/61809 | en_US |
| dc.language.iso | eng | en_US |
| dc.rights | Copyright is held by the author, unless otherwise indicated. Permission to reuse, publish, or reproduce the work beyond the bounds of fair use or other exemptions to copyright law must be obtained from the copyright holder. | en_US |
| dc.subject | Speech communication | en_US |
| dc.subject | Psychology | en_US |
| dc.subject | Experimental | en_US |
| dc.title | The impact of voice characteristics on user response in an interactive voice response system | en_US |
| dc.type | Thesis | en_US |
| dc.type.material | Text | en_US |
| thesis.degree.department | Psychology | en_US |
| thesis.degree.discipline | Social Sciences | en_US |
| thesis.degree.grantor | Rice University | en_US |
| thesis.degree.level | Masters | en_US |
| thesis.degree.name | Master of Arts | en_US |
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