Vote-By-Phone: Usability of an IVR Voting System with Adjustable Audio Speed

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dc.contributor.advisorKortum, Philipen_US
dc.contributor.committeeMemberByrne, Michael D.en_US
dc.contributor.committeeMemberLane, David M.en_US
dc.creatorHolmes, Danaeen_US
dc.date.accessioned2013-09-16T15:14:39Zen_US
dc.date.accessioned2013-09-16T15:14:41Zen_US
dc.date.available2013-09-16T15:14:39Zen_US
dc.date.available2013-09-16T15:14:41Zen_US
dc.date.created2013-05en_US
dc.date.issued2013-09-16en_US
dc.date.submittedMay 2013en_US
dc.date.updated2013-09-16T15:14:41Zen_US
dc.description.abstractCurrently, there is a lack of usable, remote, and accessible voting technologies that must be addressed. An interactive voice response (IVR) system is one potential solution to this problem, due to its capability of remote use and its audio interface, which is very beneficial for those who are visually impaired. An IVR voting system developed by Holmes and Kortum (2011) was fitted with a synthetic voice and an audio speed adjustment feature for increased accessibility and usability, especially for blind voters (Piner, 2011). This system was tested on the three ISO 9241-11 usability metrics (ISO 9241-11, 1998), efficiency (time to complete a ballot), effectiveness (accuracy), and satisfaction (subjective usability) and compared with the usability of other voting methods in an attempt to determine its viability as a voting method. The usage of the accessibility feature was also examined. Results showed that the IVR voting system is comparable with other voting methods in terms of usability. Results also showed a noticeable portion of non-visually impaired participants utilized the accessibility feature.en_US
dc.format.mimetypeapplication/pdfen_US
dc.identifier.citationHolmes, Danae. "Vote-By-Phone: Usability of an IVR Voting System with Adjustable Audio Speed." (2013) Master’s Thesis, Rice University. <a href="https://hdl.handle.net/1911/71967">https://hdl.handle.net/1911/71967</a>.en_US
dc.identifier.slug123456789/ETD-2013-05-430en_US
dc.identifier.urihttps://hdl.handle.net/1911/71967en_US
dc.language.isoengen_US
dc.rightsCopyright is held by the author, unless otherwise indicated. Permission to reuse, publish, or reproduce the work beyond the bounds of fair use or other exemptions to copyright law must be obtained from the copyright holder.en_US
dc.subjectInteractive voice response systemen_US
dc.subjectVoting usabilityen_US
dc.subjectIVR Voting Systemen_US
dc.subjectVotingen_US
dc.subjectUsabilityen_US
dc.subjectHuman factorsen_US
dc.subjectHuman-computer interactionen_US
dc.titleVote-By-Phone: Usability of an IVR Voting System with Adjustable Audio Speeden_US
dc.typeThesisen_US
dc.type.materialTexten_US
thesis.degree.departmentPsychologyen_US
thesis.degree.disciplineSocial Sciencesen_US
thesis.degree.grantorRice Universityen_US
thesis.degree.levelMastersen_US
thesis.degree.nameMaster of Artsen_US
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