Cultural competency is the ability to establish effective interpersonal and working relationships with diverse individuals. In an increasingly diverse society, it is critical that healthcare providers be appropriately trained in issues of cultural awareness and sensitivity. This master’s thesis proposal is part of a larger research program, aiming to evaluate cultural competency in the field and develop an empirically-based training for healthcare professionals. Specifically, this proposal centers on a qualitative investigation targeting the identification of service gaps in the field. In collaboration with Texas Children’s Hospital, we interviewed 45 intensive care physicians, nurses, and patient families about cultural barriers in healthcare and systematically analyzed the resulting transcripts. Key themes included cultural barriers (particularly around end-of-life decision-making), cultural competencies (especially as they relate to team processes), and training interventions (including their evolution over the provider career span). Theoretical contributions, practical implications, and future directions are discussed.