Spiro, Linda2014-09-222014-09-222014-07Spiro, Linda. "Review of "Customer Service.Gov: Technology Tools and Customer Service Principles for Innovative and Entrepreneurial Government"." <i>Government Information Quarterly,</i> 31, no. 3 (2014) Elsevier: 499. http://dx.doi.org/10.1016/j.giq.2014.03.001.https://hdl.handle.net/1911/77218Review of: Customer Service.Gov: Technology Tools and Customer Service Principles for Innovative and Entrepreneurial Government. Bruce McClendon, Mac Birch, and Ray Quay. Folsom, CA: Citygate Press, 2013. 526 pp. $21.98 (paper), ISBN 978-0615808178engReview of "Customer Service.Gov: Technology Tools and Customer Service Principles for Innovative and Entrepreneurial Government"Book reviewhttp://dx.doi.org/10.1016/j.giq.2014.03.001