2011-03-252011-03-259-9-00 1:32003https://hdl.handle.net/1911/40955The origin of the image is Domestic. Watermark Unknown.DomesticShanghai Metro Service Promise,metroposta03smetroposta03s上海地铁运营有限公司；服务承诺：1、列车校点15分钟以上，办理退票。2、窗口服务实行首问负责，讲普通话，使用文明服务用语；3、车站便民服务“五个一”，即：一辆轮椅、一副担架、一只医药箱、一张地图、一个针线包。4、地铁服务热线（64370000；63189000）全年24小时为市民乘客服务，乘客投诉三天必有回应。5、离休干部、革命伤残军人凭证免费坐地铁、对残障人士提供特殊服务。6、地铁车票天天消毒，车站整洁明亮； [Service Promise. Shanghai Metro Operating Company. 1. The ticket will be refunded, if the train is 15 minutes late. 2. at ticket window, respond to questions in mandarin and with courtesy. 3. ""five-one"" passenger friendly services: one chair, one carrie]Metro ServicesPublic Service AdsShanghai Metro Service Promisenewspapers [报纸]